CITSM 2016 is the fourth annual conference in the general area of cyber and IT services management. It provides a forum for presenting and discussing the latest innovations, results and developments in cyber networks, pervasive systems, cloud environments, enterprise and IT related to service management. The conference provides a forum for ICT professionals engaged in research and development to share ideas, interact with others, present their latest works, and strengthen the collaboration among academics, researcher and professionals. It is a single track, highly- selective conference attended by foremost experts in this area from academia, industry and government.

Last conference (CITSM 2014) proceeding has been published on IEEExplore and Indexed by Scopus). This year, all accepted papers that presented in this conference will be submitted to IEEExporer and selected papers are published at one of the following 4 international journals (Scopus indexed) :IJWIS, JMM, IJPCC and IJMCMC with some revisions.